At Vulkanvegas Casino our goal is to make your gambling experience enjoyable and exciting, but we support responsible gambling and believe this form of entertainment should be practiced with moderation and awareness.
We recognize the existence of gambling addiction, a disorder associated with a strong dependence on gambling, difficulty limiting the money or time spent gambling, and which can cause harmful consequences not only for the player but also for their relatives.
That is why we provide tools that limit, reduce or stop our members' gambling activities at their request. Indeed, each player has the option to:
- Choose to suspend gambling for a specified period.
- Impose a limit on the amount of money that can be deposited on a monthly, weekly or daily basis.
A request to reduce a deposit limit or to freeze an account will be processed upon receipt. However, to increase a deposit limit a 7-day waiting period is required. It is important to note that our staff has no control over these limits, which means they can only be changed or removed by the player.
If in doubt, consider asking yourself these questions:
- Have I tried to cut down or stop gambling and failed?
- Do I gamble with increasing amounts of money to achieve the same level of excitement?
- Do I hide from my family or friends the fact that I gamble, or how much time and money I spend on it?
- Has gambling ever compromised or ruined a relationship with a loved one?
If you answered Yes to most of these questions, it may be time to consider using our tools to limit yourself or to seek help, which is not a sign of weakness, but rather a sign of strength and wisdom.
Our team is also available if you wish to talk to us about any gambling-related issues. We will listen without judgment and strive to provide all possible solutions and assistance. Do not hesitate to contact us via live chat or by email at [email protected].
